Terms of service

Terms of Service

Velmora
Last updated: September 3, 2026

Welcome to Velmora. By accessing or using our website, you agree to comply with these Terms of Service. Please read them carefully before using our website or placing an order.

1. General Conditions

These Terms of Service apply to all visitors, users, and customers who access or use the Velmora website.

By using our website, you confirm that you are legally capable of entering into a contract under applicable law.

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated date.

2. Products and Services

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update information, or modify product availability without prior notice, subject to applicable law.

3. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time. However, changes will not affect orders that have already been accepted and confirmed, except where required or permitted by applicable law.

Any applicable shipping costs will be displayed before you complete your purchase.

4. Orders

When you place an order, you are making an offer to purchase the products selected at the price displayed at the time of purchase.

After submitting your order, you may receive an order confirmation by email.

An order may be refused or cancelled where permitted by applicable law, including in cases involving suspected fraud, pricing errors, product availability issues, or technical errors.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

5. Payment

Payments are processed through the payment methods available at checkout.

You agree to provide accurate and complete payment and billing information.

Velmora does not normally have access to or store your complete payment card details when payments are processed by third-party payment providers.

6. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Estimated delivery times are provided for guidance and may be affected by circumstances outside our reasonable control.

For more information, please review our Shipping Policy.

7. Returns, Refunds and Right of Withdrawal

Customers in France and the European Union may have statutory consumer rights, including a 14-day right of withdrawal for eligible distance purchases.

Returns and refunds are handled according to our Refund & Return Policy and applicable consumer protection laws.

Nothing in these Terms of Service limits or excludes any mandatory consumer rights provided by applicable law.

8. Intellectual Property

Unless otherwise stated, all content available on the Velmora website, including text, logos, graphics, images, product descriptions, designs, and other materials, is owned by or licensed to Velmora.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

9. Prohibited Uses

You agree not to use our website:

For any unlawful or fraudulent purpose
To violate applicable laws or regulations
To infringe intellectual property or other rights
To interfere with the security or operation of the website
To attempt unauthorized access to our systems
To submit false or misleading information
To introduce malicious code, viruses, or harmful material

We reserve the right to restrict or terminate access where permitted by law.

10. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, shipping providers, or external websites.

We are not responsible for the content, policies, availability, or practices of third-party services that are outside our control.

Your use of third-party services may be subject to their own terms and privacy policies.

11. Disclaimer

To the extent permitted by applicable law, Velmora does not guarantee that the website will always be available, uninterrupted, or completely error-free.

Nothing in these Terms of Service excludes or limits any legal guarantee or consumer protection right that cannot lawfully be excluded or limited.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Velmora will not be responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Force Majeure

Velmora will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, governmental actions, technical failures, or other unforeseen events.

14. Governing Law and Consumer Rights

These Terms are subject to applicable laws.

If you are a consumer residing in France or another European Union country, nothing in these Terms is intended to remove or restrict mandatory consumer protection rights applicable to you.

Any dispute will be handled in accordance with applicable law and the mandatory rights of consumers.