Refund policy

Refund & Return Policy

Velmora
Last updated: September 3, 2026

At Velmora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be entitled to return your product and receive a refund in accordance with this policy and applicable consumer protection laws.

1. Right of Withdrawal

For customers in France and the European Union, you generally have the right to cancel your purchase within 14 calendar days of receiving your order, without providing a reason.

The withdrawal period begins on the day after you receive the product.

To exercise your right of withdrawal, you must contact us within the applicable 14-day period.

2. How to Request a Return

To request a return, please contact us at:

Email: anasselasri838@gmail.com

Please include:

Your full name
Order number
The product you wish to return
Your request to exercise your right of withdrawal

We will provide you with the appropriate return instructions.

3. Return Conditions

Products should be returned in a condition that allows their nature, characteristics, and functioning to be verified.

You may handle and inspect the product as reasonably necessary. However, you may be responsible for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.

4. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is responsible for the direct cost of returning the product, provided that the customer was informed of this before placing the order.

If the product is defective, damaged, or incorrect, please contact us before returning it.

5. Refunds

When you validly exercise your right of withdrawal, Velmora will refund the payments received for the returned order, including the standard delivery costs originally paid.

If you selected a more expensive delivery option than our standard delivery method, the additional cost will not necessarily be refunded.

The refund will generally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

6. Refund Timing

We will process your refund within the period required by applicable law.

For a withdrawal, the refund may be delayed until we receive the returned product or until you provide evidence that the product has been shipped back, whichever occurs first.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.