Shipping Policy

Last updated: September 3, 2026

Thank you for shopping with us. We are committed to providing a reliable and convenient shipping experience.

1. Order Processing

Orders are usually processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing may take slightly longer. If there is a significant delay, we will contact you.

2. Shipping Time

For orders delivered within France, the estimated delivery time is:

6–10 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, weather conditions, customs procedures, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

If we offer free shipping on selected products or during promotional periods, this will be clearly indicated on the product page or at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Tracking information may take 24–72 hours to become active after the package has been shipped.

5. Incorrect or Incomplete Address

Please make sure that your shipping address is correct and complete before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply to resend the order.

6. Delayed or Missing Orders

If your order has not arrived after the estimated delivery period, please contact us so that we can investigate the shipment with the carrier.

Please allow reasonable additional time for unexpected carrier delays before requesting an investigation.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item.

We will review the situation and work with you to find an appropriate solution.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: [anasselasri838@gmail.com]

We will be happy to assist you.